# default > default knowledge base – help articles and documentation. ## Refrigeration - [How long do your products last out of the fridge?](https://help.perfectsnacks.com/en_us/how-long-do-your-products-last-out-of-the-fridge-BJQRgVxP5.md): Please see "Product Specific Questions" to determine how long your Perfect Snack can be left out of the fridge. However, please note, all Perfect Snacks prod... - [How long do your products stay fresh?](https://help.perfectsnacks.com/en_us/how-long-do-your-products-stay-fresh-HkdVWEePc.md): You’ll find our ‘best by’ date printed on each package, which is the most accurate reference, but all products stay fresh for several month... - [Why are your products refrigerated?](https://help.perfectsnacks.com/en_us/why-are-your-products-refrigerated-HJ8PWElvc.md): Since we don’t use chemical preservatives or overly-processed ingredients, refrigeration is required to maintain the optimal freshness, consistency, sh... ## Nutrition & Ingredients - [Are Perfect Bars good for a keto (ketogenic) diet?](https://help.perfectsnacks.com/en_us/are-perfect-snacks-good-for-a-keto-ketogenic-diet-rk0qW4xw9.md): The premise of the Keto diet is to consume high-fat, low-carb foods with adequate protein, forcing the body to burn fats, than carbohydrates. While the nuts,... - [Are Perfect Bars good for the paleo diet?](https://help.perfectsnacks.com/en_us/are-perfect-snacks-good-for-the-paleo-diet-SJchWNevq.md): Many people who follow a strict paleo diet do not consume any dairy products. All of our products are made with non-fat dry milk Perfect Snacks are unsuitabl... - [Are Perfect Bars part of the Whole30 diet?](https://help.perfectsnacks.com/en_us/are-perfect-snacks-part-of-the-whole30-diet-B1rRZNlDq.md): The Whole30 approach is to eat moderate amounts of protein, lots of veggies, some fruit and natural fats. Strictly forbidden are dairy and any sugar source &... - [Are Perfect Bars low Glycemic Index?](https://help.perfectsnacks.com/en_us/are-perfect-snacks-low-glycemic-index-ByjJGNxv9.md): All Perfect Snacks have been tested to be low glycemic index. This means that they cause a lower and slower rise in blood sugar to keep you fuller, longer. - [Are your ingredients pasteurized?](https://help.perfectsnacks.com/en_us/are-your-ingredients-pasteurized-SkrWGNeD5.md): Our products are cold-pressed, not cooked, however our ingredients are pasteurized. We use organic wildflower honey that has been pasteurized and filtered... - [Are your products Kosher?](https://help.perfectsnacks.com/en_us/are-your-products-kosher-By54GEgD9.md): All of our products are Kosher, certified by Orthodox Union (OU). This means a rabbinic agency has verified that all of the product’s ingredients and d... - [Are your products organic?](https://help.perfectsnacks.com/en_us/are-your-products-organic-SkaHzNlwq.md): We value the sourcing of organic ingredients and work hard to offer organic as much as possible. However, we also have to balance offering a product at a pri... - [Do your products have refined sugar?](https://help.perfectsnacks.com/en_us/do-your-products-have-refined-sugar-Hy1_zVlPc.md): There is a small amount of refined sugar coming from the chocolate chips themselves, found only in our chocolate-flavored varieties. Our fair trade chocolate... - [I’m diabetic, are your products safe for me to eat?](https://help.perfectsnacks.com/en_us/i-m-diabetic-are-your-products-safe-for-me-to-eat-B1fKLNxP9.md): Everybody has different sensitivities to sugar and carbohydrates; whether our products fit your diet is a personal choice and we always recommend that you co... - [What do you use as your sweetener?](https://help.perfectsnacks.com/en_us/what-do-you-use-as-your-sweetener-ry_cUNxv9.md): The main source of sugar in our products is organic honey. It provides sweetness and works to bind the nut-butter together. It also acts as a natural preserv... ## Shipping & Delivery - [Do you ship outside of the U.S.?](https://help.perfectsnacks.com/en_us/do-you-ship-outside-of-the-u-s-rkDixBgD9.md): We only ship to locations here in the U.S., but rest assured, we’re working on greater plans for the future to eventually have the ability to ship inte... - [How do you ship your products and what materials are used?](https://help.perfectsnacks.com/en_us/how-do-you-ship-your-products-and-what-materials-are-used-B17ZBlwq.md): We cold-ship our products using ice-packs and insulated packaging to ensure Perfect Snacks stay cool during the majority of the time in transit. Keep in mind... - [My tracking number says delivered, but I don’t see my package.](https://help.perfectsnacks.com/en_us/my-tracking-number-says-delivered-but-i-don-t-see-my-package-SJumWBgD9.md): Can’t find your package? Please take a look at any notes your carrier may have made in your tracking history (i.e. Left at Front Door). If you're still... - [The shipping address on my order is incorrect! How do I fix this?](https://help.perfectsnacks.com/en_us/the-shipping-address-on-my-order-is-incorrect-how-do-i-fix-this-BycDbBewc.md): After you successfully place an order on our website, you’ll receive an order confirmation email from us. Please verify that your shipping address is l... - [What I received is not what I ordered...](https://help.perfectsnacks.com/en_us/what-i-received-is-not-what-i-ordered-ByWtBgwq.md): We’re so sorry! If there’s an issue with your order, please reach out to us via our contact form to let us know what the problem is, and we&rsq... - [What if my products arrived warm?](https://help.perfectsnacks.com/en_us/what-if-my-products-arrived-warm-B1M2Hlw9.md): First, don’t worry! If your Perfect Snacks arrived warm, they are still completely safe to eat. Perfect Snacks are only meant to be refrigerated to hel... - [When will my order arrive?](https://help.perfectsnacks.com/en_us/when-will-my-order-arrive-HyIbfrgDq.md): We know how excited you are to receive your Perfect Snacks order and it brings us joy to deliver your favorites straight to your door! We want to ensure that... - [Where can I find your products near me?](https://help.perfectsnacks.com/en_us/where-can-i-find-your-products-near-me-Bk6Izrgvc.md): Please use our store locator to find locations nearest to you that carry our products. Once you input your zip code, click on each store to see a list of p... - [Can you postpone my order to ship at a later date?](https://help.perfectsnacks.com/en_us/can-you-postpone-my-order-to-ship-at-a-later-date-ryf4WmNLs.md): we are unable to hold it to ship at a later date - [I placed an order with the wrong items. Can I change it?](https://help.perfectsnacks.com/en_us/i-placed-an-order-with-the-wrong-items-can-i-change-it-S1yQ4Ij.md): Unfortunately we are unable to swap items or edit orders ## Product Questions - [What if my products arrived warm?](https://help.perfectsnacks.com/en_us/what-if-my-products-arrived-warm-B1M2Hlw9.md): First, don’t worry! If your Perfect Snacks arrived warm, they are still completely safe to eat. Perfect Snacks are only meant to be refrigerated to hel... - [How many superfoods are in each Perfect Bar product?](https://help.perfectsnacks.com/en_us/how-many-superfoods-are-in-each-perfect-bar-and-refrigerated-peanut-butter-cup-B17McNxv5.md): Perfect Snacks' formula was developed 20 years ago by our CEO’s father (Dr. Bud Keith) and we continue to use his original combination of fruits and ve... - [How many come in a box?](https://help.perfectsnacks.com/en_us/how-many-bars-come-in-a-box-of-perfect-bars-Syekc4lw5.md): There are 8 Perfect Bars and Refrigerated Peanut Butter Cups, 20 Perfect Kids bars, and 16 Snack Size bars per box. - [What does “Good for 1 week on-the-go” mean?](https://help.perfectsnacks.com/en_us/what-does-good-for-1-week-on-the-go-mean-SJAqcExPq.md): This means that Perfect Bars--our full-size, kids, and snack size bars-- stay fresh for 1 week outside of the fridge. After a week, they may start to dry out... - [Mini Perfect Bar Bar Questions](https://help.perfectsnacks.com/en_us/mini-perfect-bar-bar-questions-HJKAnN9c9.md): What is the eating occasion for Perfect Bar Snack Size Bars? Our original family protein bar recipe, now snack-size! Made with freshly-ground peanut butt... ## Subscription Questions - [How do I edit my subscription?](https://help.perfectsnacks.com/en_us/how-do-i-edit-my-subscription-SyIkxHgDq.md): When you sign up for a subscription with us, we’ll send you an account activation email. Set up a password using this email, and then you can login usi... - [How do I sign up for a subscription?](https://help.perfectsnacks.com/en_us/how-do-i-sign-up-for-a-subscription-HkH4erePc.md): To sign up for recurring orders with us, please choose the option ‘Subscribe & Save 10%’, rather than ‘One time purchase’ when placin... - [What if I want to edit a subscription order that has already been processed?](https://help.perfectsnacks.com/en_us/what-if-i-want-to-edit-a-subscription-order-that-has-already-been-processed-rkcPxBgD5.md): Unfortunately, we cannot edit orders once they have processed. If it's not too late, we may be able to cancel your order and update your subscription, then h... - [Why isn’t the log-in page recognizing my email?](https://help.perfectsnacks.com/en_us/why-isn-t-the-log-in-page-recognizing-my-email-BkvKeBgvq.md): If the website is not recognizing your email, that means you have not created a password yet. If you cannot find your original account activation email, reac... ## Route Package Protection and Carbon Neutral Shipping Questions - [What is Route and what does it offer?](https://help.perfectsnacks.com/en_us/what-is-route-and-what-does-it-offer-HyGoQSgD5.md): We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route of... - [What are Route’s Policies?](https://help.perfectsnacks.com/en_us/what-are-route-s-policies-HJG8QBlwq.md): Marked As Delivered but Cannot Locate Package (Stolen) Issues can be approved no earlier than 2 and no later than 15 days from when it was marked delivered... - [What if my order is damaged? - Route](https://help.perfectsnacks.com/en_us/what-if-my-order-is-damaged-route-r1w_mrew9.md): To protect your order against damage that occurred during shipping, add Route Protect (package protection) at checkout. When you add Route Protect at chec... - [Route - What if my order never arrives or is stolen?](https://help.perfectsnacks.com/en_us/route-what-if-my-order-never-arrives-or-is-stolen-SJCF7rgP9.md): To protect your order against loss or theft, add Route package protection at checkout. When you add Route Protect, you can easily file an issue for a lost... - [How do I file a shipping issue for my lost, stolen or damaged order?](https://help.perfectsnacks.com/en_us/how-do-i-file-a-shipping-issue-for-my-lost-stolen-or-damaged-order-HyhV7SeP9.md): If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. You ... - [What is Carbon Neutral Shipping?](https://help.perfectsnacks.com/en_us/what-is-carbon-neutral-shipping-BySASZkbC.md): Perfect Bar has partnered with Route to cover the cost of neutralizing shipping emissions for all orders Carbonneutral shipping comes at no additional cos - [How does Carbon Neutral Shipping work?](https://help.perfectsnacks.com/en_us/how-does-carbon-neutral-shipping-work-HkXmUZ1C.md): Route has partnered with GreenPlaces to fund certified carbon offset projects GreenPlaces is an allinone sustainability platform that sources - [Why are Carbon Neutral Shipments Important?](https://help.perfectsnacks.com/en_us/why-are-carbon-neutral-shipments-important-SJLJw1ZR.md): Perfect Bar has always been conscious of our impact and actively worked to lighten our carbon footprint We believe that if we all work together towards positiv - [What are the current projects Perfect Bar’s Carbon Neutral contributions are going towards?](https://help.perfectsnacks.com/en_us/what-are-the-current-projects-perfect-bar-s-carbon-neutral-contributions-are-going-towards-SJ2fP1ZR.md): Route and Perfect Bar are focused on supporting various certified carbon offset projects throughout the world Please See Routes sustainability pa ## SMS (Texting) & Additional FAQs - [What is your SMS Program?](https://help.perfectsnacks.com/en_us/what-is-your-sms-program-ByvRTllm0.md): Join our SMS Program to become a Perfect Bar VIP Unlock exclusive discounts early access for sales and product launches recipe content and more - [Can I get in touch with someone via SMS?](https://help.perfectsnacks.com/en_us/can-i-get-in-touch-with-someone-via-sms-ByN7yWeX0.md): Our Consumer Experience Team is happy to connect with you via SMS to answer any questions or provide assistance Please text HELP to 83715 and someone from our - [How do I stop receiving texts from Perfect Bar?](https://help.perfectsnacks.com/en_us/how-do-i-stop-receiving-texts-from-perfect-bar-HJtUJbx70.md): If you no longer wish to be a Perfect Bar SMS subscriber please text STOP to 83715 - [What are your SMS Terms & Conditions?](https://help.perfectsnacks.com/en_us/what-are-your-sms-terms-conditions-BysdJlQR.md): Mobile Terms of Service Perfect Snacks Last updated April 19 2024 The Perfect Snacks mobile message service the Service is operated b - [SMS Privacy Policy](https://help.perfectsnacks.com/en_us/sms-privacy-policy-ryjHJrWX0.md): Dta - [Do you have a return policy?](https://help.perfectsnacks.com/en_us/do-you-have-a-return-policy-SkFmMBgw5.md): For online orders, we do not accept returns or exchanges, due to food safety concerns. However, if your product was not in optimal condition or you believ... - [Who can I contact about accessibility issues I encounter on this site?](https://help.perfectsnacks.com/en_us/who-can-i-contact-about-accessibility-issues-i-encounter-on-this-site-Bk3fXHewq.md): Perfect Snacks is committed to making its website accessible to all individuals. Please CLICK HERE to review our Accessibility Statement.